Data processing
When do we process your data?

Depending on how you use our services, we may process your data for the following purposes:

• Registration and making appointments. We only use the data you provide when registering or making an appointment for that purpose.

• Treatment and medical records. If you provide medical information, we will include it in your medical records, if permitted by law or with your consent.

• Improving our services. We may use feedback or other information you voluntarily provide to improve our care or website.

We only process your data for these purposes, unless you give us permission to do otherwise or we are legally obliged to do so.

Basis for processing
We only process personal data if there is a legal basis for doing so:

• Execution of an agreement – such as registration or treatment.

• Consent – for example, for the use of cookies or medical data.

• Legitimate interest – such as functional cookies that improve the website.

• Legal obligation – such as storing invoices or keeping your medical records.

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What data do we process?
Depending on your contact with us, we may process the following personal data, among other things:

• Name, address, place of residence

• Email address and telephone number

• Insurance details

• Details of your pharmacy or healthcare providers

• Medical information

• National Insurance number

• Details about appointments, invoicing and payments

Sharing, securing and storing

Your data will only be shared with third parties if this is necessary for our services, such as:

• Software suppliers and hosting parties

• Payment service providers

• Your health insurer (for claims)

• Dental technicians or other specialists, only with your consent

We work with Payt for administration and invoicing. They handle your data with the same care as we do. We never share medical information with Payt or other parties without your explicit consent.

We take security measures to prevent your data from being misused, lost, or viewed or changed without your consent. If you have any questions or concerns about security, please let us know.

Your data will not be stored for longer than is necessary for the purpose for which it was collected, unless we are legally obliged to store it for longer. We store your medical data for at least 15 years, in accordance with the statutory retention period set out in the Medical Treatment Agreement Act (WGBO).